Finding Parallels Between Support and Life

IT Management Services

Scholars define IT service management as an approach employed in the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Having the right personnel, processes and technology in place remains the utmost goal of IT service management. To succeed, any institution or organization must have these ingredients embedded in its IT department. IT service management requires the use of several frameworks.

A notable framework in IT service management is the COBIT. Various groups among them the Blue Fox Group use this framework. Courtesy of this model, Blue Fox Group has managed IT services Phoenix for long. Blue Fox Group uses the framework to develop, execute, manage and improve governance of information technology. Another use comes in implementing management practices. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. Its other bit covers Control Association.

IT service management also accepts the Microsoft Operations framework. The framework brings together 23 documents developed sequentially. They offer guidelines to professionals in the IT sector. The manuals cover creation, execution, cost effectiveness and efficient management services. The areas covered by these manual form the bedrock of IT service management. They are resource materials for MOF and Information Technology Infrastructure Library (ITIL) guidelines. Blue Fox Group that has managed IT services Phoenix comprehends their value. They are able to manage everything from conception of the idea through to replacement of retirement.

IT service management can also use the Six-Sigma framework. Motorola developed this model immediately following the Microsoft one. The model applies in setting high targets to be achieved. Collection and analysis of data are part of the highly set targets. It helps institutions in reducing overall costs in IT service management. ISO 2000 is the other model that applies in IT management services. It is accepted universally as the basic standard highlighting standards for IT service management. It was developed by British Standards Institutions but accommodates other models, as well. It supports other technologies as well.

The Open Group Architecture Framework is another form of frameworks. TOGAF deals with organizing and governing technology implementation. The main area of interest remains software technology. The open group continuously manages TOGAF several years after inventing it. The Open Group that manages TOGAF is a registered independent association operating within the larger information technology sector. Information Technology Infrastructure Library (ITIL) is the last of all the frameworks used in IT service management. Those running operations in the business sector din this framework very reasonable and applicable. It is reasonable for those in the business world to align their business objectives with the type of technology that will help them attain their business targets. Of all its brands, ITIL v3 is the most common in IT service management.